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Here are the Guidelines for Generating a Mandate Number on the GoG E-Pay Services Portal
REPORT ON GUIDELINES FOR GENERATING A MANDATE NUMBER ON THE GoG E-Pay Services Portal
The Controller and Accountant General’s Department has issues a comprehensive Guidline on how to access and generate a Mandate Number on the GoG E-Pay Services portal.
Due to the increasing number of enquiries regarding mandate generation, this document serves as a comprehensive reference to guide employees through the process in a clear, systematic, and error-free manner.
The official portal can be accessed via
https://gogepayservices.com/
- Eligibility and Prerequisites
Before initiating the mandate generation process, users must ensure the following conditions are met:
The user must be a registered employee on the GoG E-Pay Services portal.
The user must possess a valid Employee Number (Staff ID).
Registration must be completed using a Ghana Card and a registered mobile phone number.
The registered phone number must be active and accessible, as it will be used to receive the mandate confirmation SMS.
Failure to meet any of these requirements may prevent successful mandate generation. - Step-by-Step Procedure for Mandate Generation
Step 1: Log In to the Portal
Visit the GoG E-Pay Services portal using the official web address.
Enter your Employee Number (Staff ID) and Password in the appropriate fields.
Complete all required verification or authentication steps displayed on the screen.
If you are not yet registered:
Select the registration option.
Complete the registration process using your Ghana Card details and registered phone number.
Ensure all information provided is accurate before submission.
Successful login grants access to the user dashboard.
Step 2: Select the “Mandate” Option
Once logged in, navigate to your dashboard.
Locate and click on the “Mandate” option.
This section is specifically designed for managing mandate-related requests and records.
Step 3: Add a New Mandate
Click on the “Add New” button within the Mandate section.
Carefully complete all required fields, including:
Purpose – clearly state the reason for generating the mandate.
Maximum Amount – specify the authorized maximum amount for the mandate.
Institution – select or enter the relevant institution as required.
Review all entered details to ensure accuracy.
Click Submit to finalize the request.
Step 4: Confirmation and Mandate Number Receipt
Upon successful submission, the system will process the request.
An SMS notification containing your Mandate Number will be sent to your registered mobile phone number.
This mandate number serves as official confirmation and should be kept securely for future reference. - Important Reminders
To avoid delays or errors during the process, users are advised to note the following:
✔️ You must be fully registered and logged in before attempting to generate a mandate.
✔️ Ensure that your registered phone number is active and able to receive SMS notifications.
✔️ Double-check all details entered before submission to prevent rejection or processing issues. - Support and Assistance
If challenges persist after carefully following all outlined steps:
Contact your HR Unit for internal support and verification.
Alternatively, use the official support channels available on the GoG E-Pay Services portal for technical assistance. - Conclusion
The GoG E-Pay Services portal remains committed to delivering secure, efficient, and transparent payroll services. Adhering strictly to the mandate generation guidelines outlined in this report will ensure a smooth and successful experience for all users.
Users are encouraged to follow each step carefully and seek assistance promptly where necessary.
The mandate number is a critical requirement for payroll-related transactions and authorizations. Therefore, it is essential that all users carefully follow the outlined procedures to ensure successful generation.
